Healthcare
Verify product knowledge before it reaches the field
A new indication, an updated summary of product characteristics or a revised standard operating procedure… Turn the change into a course, assign it to the relevant teams, verify it with an exam and see who is ready in a single report.
- 7 units
- 5 categories
- 3 sample courses
Overview
Measuring whether product knowledge reaches the field correctly
At a pharmaceutical company, what a field representative tells a physician must match the approved product content; a new indication, a package insert update or a launch has to reach every region quickly. The UZEM academy turns content prepared by the medical team into courses and measures understanding with exams generated from the question bank. Regional managers track their teams’ readiness from their own screens.
- Randomized question sets Each attempt draws different questions from the pool and shuffles question and answer order, making it harder for reps to share answers.
- Staged lesson release In a long product program, you release lessons on days you set from the enrollment date so knowledge is absorbed piece by piece.
- Protected product documents Product monographs and training files are kept in private storage and opened only to users with access to the course.
- Readiness by region A regional manager sees their own reps’ exam results; other regions’ data is closed to them.
- Recorded launch meeting You hold the national launch live on Zoom; if Zoom cloud recording is on, the recording is added to the course for reps who were on leave or have just joined.
- Quick refresher before visits Before a physician visit, a rep can rewatch the product video in a tablet browser.
- Verifiable completion certificate Reps who pass the product exam receive an internal certificate bearing your company’s name, verified by QR code.
Industry challenges and solutions
Problem
When product information is updated, there is a risk that field reps keep using outdated information.
Solution
Add the updated content to the course, assign it to the field unit and announce it with a notification; reps who have not yet passed the exam show up separately in the report.
Problem
You need to prove that training was understood, not just read.
Solution
Set up exams that draw different questions from the question bank on each attempt, with a passing score; those who pass receive a QR-verified certificate.
Problem
Records of quality and manufacturing training are scattered across different spreadsheets.
Solution
Bring procedure training into one academy; completion date and exam result are stored per person and exported with a unit filter for internal audits.
Problem
Briefing the entire field force at once before a launch is hard.
Solution
Add a live Zoom session to the calendar; if Zoom cloud recording is on, the recording is added to the course and those who cannot attend watch it there.
Problem
It takes weeks for a new rep to learn the product portfolio.
Solution
Split product training into sequenced sections; lessons open day by day from the enrollment date to structure the rep’s first weeks.
Problem
Critical topics such as adverse event reporting are explained once and forgotten.
Solution
Assign the pharmacovigilance awareness lesson with a short exam to the entire field and medical team. If you set a due date and validity period with the mandatory training module, available on request, those who have not completed it get a reminder every day and expired records show up in the report.
Who uses it?
Medical team
Prepares product monographs, scientific literature summaries and Q&A documents and turns them into training content for field and marketing teams.
Sales management
Regional and sales managers follow current training on product positioning, target physician profiles and ethical promotion principles.
Medical sales representatives
Refresh product knowledge with short videos before visits; do not present a new product to physicians until they pass the product exam.
Marketing
Prepares training on correct use of campaign messages and promotional materials, and runs live briefing sessions during launch periods.
Regulatory affairs
Announces regulatory changes, licensing processes and promotion rules to the relevant teams as training and tracks who has completed it.
Quality assurance
Plans training for manufacturing and warehouse staff on good manufacturing practice, deviation management and documentation discipline, and tracks exam results.
Use cases
- Product certification Prepare a package of training, an exam and a certificate for each product; use it as a step expected to be completed before going into the field.
- Medical sales rep orientation Spread company culture, ethical promotion principles, pharmacovigilance reporting and portfolio basics across the first weeks.
- Good manufacturing practice training Design short, procedure-focused training and periodic refresher exams for manufacturing, warehouse and quality control staff.
- Rolling out regulatory updates The regulatory team explains the change in a live session; a summary document (and the session recording, if Zoom cloud recording is on) is added to the course and assigned to affected units.
- Launch preparation Before a new product, prepare courses that present the same content at different depths to marketing, medical and field teams.
Features
Features you'll use
Course and Program Management
Organize your courses into programs and lessons; bring video, text, PDF, files, exams and live sessions together in a single flow.
Exams
Measure learning with timed exams and quizzes; you decide the passing score, attempts, question shuffling and result visibility.
Question Bank
Prepare your questions once with groups, difficulty levels and explanations, then reuse them across different exams.
Certificates
Automatically issue certificates in your own design, verifiable by QR code, to everyone who completes a course.
Video Training
Publish your video lessons through signed, short-lived links; record real watch time and complete lessons at 90% viewed.
Live Training
Schedule live sessions inside your courses with your own Zoom account; attendance is recorded and, when Zoom cloud recording is on, the recording is added to the lesson automatically.
Reporting
Report on course progress, video viewing, exams, assignments, certificates, live sessions and sales; export to CSV, Excel or PDF, or get reports by email weekly or monthly.
Organization Units
Build your departments, branches, regions and stores as a unit tree; assign training to units and let managers follow their own units in read-only mode.
Files
Add lesson notes, handouts, forms and guides to a course or to the whole academy, so learners reach the current document in one place.
Drip Content
Unlock lessons on the days you choose, counted from each learner's enrollment date, so content is absorbed step by step.
Security and Access
Control who accesses your academy and from where with two-factor authentication, a single-session rule, watermarked and signed video playback, and sign-in and account sharing reports.
This structure comes ready with your academy
No credit card required; explore a dashboard set up with sample content right away.
Sample academy
How your academy is prepared
When you open an account with this industry, the structure below is set up as a draft; you adjust everything to fit your organization.
7 units · 5 categories · 3 sample courses
Departments and the field force separate, reporting in one place
Define Medical, Sales, Marketing, Regulatory and Quality teams as units; group medical sales reps in a Field Representatives unit under Sales, and split it into regions if you like. When you assign product training to the Sales unit, the field force and its regions are covered too; a regional manager sees only their own reps’ progress.
Sample structure: Sample Pharma → Medical / Sales (Field Representatives) / Marketing / Regulatory / Quality
- Introduction to Good Manufacturing PracticeDocumentation discipline, hygiene and deviation reporting for manufacturing, warehouse and quality teams; ends with an assessment exam.
- Product Training – Portfolio BasicsThe product portfolio, key messages and questions to refer to the medical team; an exam-based template course.
- Regulatory Change BriefingA training template for the regulatory team to communicate a new regulation to the relevant units.
- Pharmacovigilance AwarenessA short course on who to report adverse event information heard in the field to, and within what timeframe.
- Ethical Promotion PrinciplesGeneral principles and company policy for communicating with healthcare professionals.
- Effective Physician VisitsPre-visit preparation, delivering short and accurate messages and referring questions to the medical team.
Measure and document learning
- At least one of the sample courses comes with a short quiz; you edit the questions in the question bank.
- You set the passing score, number of attempts and question shuffling.
- Those who complete receive a certificate verifiable by QR code; the template comes ready.
- You open assignments for hands-on work and grade the submissions.
Which rep is ready on which product?
View course completion, exam scores and certificate dates by person, product and region. The quality team pulls a breakdown of procedure training from the same screen; the file is prepared as CSV, Excel or PDF and can be added to the internal audit folder.
- Product knowledge exam resultsFilter the exam pass report by regional unit to identify reps who passed the new product exam and those who need to retake it.
- Launch course progress reportThe course tracking report shows which lesson each rep in the launch program has reached; regional managers follow up accordingly.
- Rep certificate listThe certificate report lists reps certified per product and becomes part of the training records you present to your quality unit.
- Field team sign-in logThe sign-in log helps you spot, by region, reps who have not visited the academy for a long time.
Your pharma academy is ready: Under Sample Pharma, we have created Medical, Sales (with Field Representatives under it), Marketing, Regulatory and Quality units, and Product, GMP, Quality, Regulatory and Sales categories. Introduction to Good Manufacturing Practice and Product Training – Portfolio Basics are ready with their exams, and Regulatory Change Briefing as a template; continue by filling them with your own products and procedures.
Rollout steps
- Define teams and regionsAdd departments and sales regions as units, and make regional managers unit managers.
- Build the question bankPrepare product and procedure questions with the medical and quality teams, and feed your exams from this bank.
- Assign training to teamsAssign product courses to the field unit and procedure courses to manufacturing and quality; new joiners are enrolled automatically.
- Track resultsReport exam pass rates and certificate status by unit, and send announcements to those who are behind.
Solutions for this industry
- Product Training If product knowledge is explained differently to every team: deliver the same content to sales, support, dealer and field teams at the same time, and verify it was learned with an exam.
- Sales Team Training If it takes weeks for the field team to be ready when a new product launches: quickly update and measure your sales team’s knowledge with short video lessons, exams and a leaderboard.
- Mandatory / Compliance Training If you replan KVKK, information security, OHS and internal policy training every year: assign it, verify completion with an exam, and keep a record of who took which training in reports; due dates, daily reminders and validity periods on request.
- Continuing Professional Development Help professionals stay current throughout their careers by gathering seminars, courses and certificate programs in one development academy, with attendance history kept on each person’s record.
- Branch / Unit-Based Training Bring your branch, store, region and department structure into the academy: assign training to a unit, enroll newcomers automatically, and let each manager see only their own unit’s status.
FAQ
Frequently asked questions
If your answer isn't here, check the help center or write to us.
Help centerDoes UZEM ensure compliance with good manufacturing practice inspections?
UZEM makes it easier to plan training, measure it with exams and report the records. Assessing compliance with regulations and inspection requirements is the responsibility of your company’s quality system; the platform makes no commitment on this.
If reps share exam questions with each other, won’t that undermine the measurement?
You can set up the exam to draw a set number of questions from the question bank on each attempt and shuffle question and answer order. If the pool is large enough, reps get different question sets from each other.
Can field reps check training between visits?
Yes. The academy opens in tablet and phone browsers; a rep can refresh the product video before a physician visit and complete the exam from the same screen.
Who can see product documents?
Files are kept in private storage and made available only to users with access to that course. You decide which document goes into which team’s course.
Can a regional manager see other regions?
No. A regional manager sees the reps in their own region; a neighboring region’s exam results are not open to them.
Can we hold the launch meeting on the platform?
With the Zoom integration you can schedule a live session and announce it on the calendar; if Zoom cloud recording is on, the recording is added to the course afterwards.
How do we bring over our existing product training presentations and question pool?
You upload product presentation videos and attach approved training documents to lessons as PDFs. You enter your question pool into the question bank from the dashboard; bulk question import from a file is not available. You can import the rep list in one go with a CSV file; ready-made course packages cannot be imported.
Our field team changes periodically; how is licensing calculated?
Only active learners use licenses. When you deactivate a rep who has left the company, their license can be used for a new rep, and old records are not deleted. Plans are offered by active learner capacity; details are on the Pricing page.
Is there a connection to our CRM or HR system?
We do not offer a ready-made connection to your CRM, field reporting or HR systems; you import reps via CSV. The academy works with Zoom for live launches and meetings, and with Netgsm or Mutlucell for notification SMS. Corporate sign-in (SSO via OIDC with Microsoft Entra ID or Google Workspace) and SCIM 2.0 account sync are enabled for your organization on request after a corporate conversation: they work with your own identity provider, and SCIM creates, updates and deactivates learner accounts from it. SAML and LDAP are not supported.
Can due dates and validity periods be tracked for mandatory training?
Yes, on request. The mandatory training module is enabled for your organization after a corporate conversation. You assign training to people or units with a due date; those who have not completed it get an automatic email and in-app reminder every day, and unit managers receive a weekly summary. If you set a validity period, reminders go out before it ends, and when it ends the record is marked “expired” and shows up in the report.
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