Scope
This policy applies to paid packages purchased from Creafair Teknoloji Anonim Şirketi through the institution panel on the UZEM platform. For sales made by institutions to their own learners, cancellation and refund terms are set by the institution concerned.
The service is a software service provided electronically; there is no physical product, shipping or return shipment.
Buyer type
The terms are determined by the billing details confirmed at checkout:
- Individual buyer: For purchases made with individual billing details, the buyer is treated as possibly being a consumer and the "Individual buyers" section below applies.
- Business buyer: For purchases made with company or institution billing details for commercial or professional purposes, the "Business buyers" section applies.
Individual buyers
Right of withdrawal
- The withdrawal period is 14 days starting on the day the contract is formed.
- The package becomes available immediately once payment is collected and confirmed. At checkout you explicitly confirm that the service starts immediately before the withdrawal period ends; this confirmation is a separate checkbox and is not pre-ticked. Without it, the paid package order cannot be completed.
- Under Article 15(1)(h) of the Distance Contracts Regulation, where the legislation allows this exception to apply, the right of withdrawal cannot be exercised for a service whose performance started with your explicit consent before the withdrawal period ended. Where the exception cannot be applied, your statutory right of withdrawal is reserved. The immediate-start confirmation and the version of the confirmed text are recorded together with the order.
- Where the right of withdrawal can be exercised, it is enough to send your notice within the period in writing or on a durable medium (e.g. e-mail). The refund is made within 14 days of receipt of the withdrawal notice, in a way suited to the payment instrument used, without any cost to you and in a single payment.
- Before payment is confirmed you can cancel your order in the institution panel; in that case no charge is made.
Terminating the subscription
- For indefinite-term subscriptions or subscriptions of one year or longer (e.g. a yearly package), you may terminate your subscription at any time without giving a reason and without a penalty. For subscriptions shorter than one year (e.g. a monthly package), you may also terminate if we change the terms; otherwise you can leave the package by switching to the Free package at the end of the period.
- It is enough to give notice of termination in writing or on a durable medium (e.g. an e-mail to [email protected]). Your termination request is carried out within 7 days at the latest.
- On termination, the unused part of the fee you paid is refunded without deduction within 15 days of the termination notice taking effect.
Business buyers
- The consumer right of withdrawal and the consumer rules on terminating subscriptions do not apply.
- For a cancellation at your own request in the middle of a period, no partial or pro-rata refund is made for the paid period. A switch to a lower package or the Free package applies at the end of the period, and the current package can be used until then.
- Your rights under mandatory legislation are reserved.
- On an upgrade, the part of the amount paid in the current period that falls on the remaining time is deducted from the new package amount; any excess credit is not refunded and is not carried over to the next period.
For all buyers
- Turning automatic renewal off: Automatic renewal applies only if you gave separate explicit consent (Automatic Renewal and Card Storage Terms). You can turn it off in the institution panel at any time; turning it off does not cancel the subscription, your package runs until the end of the period and you pay the renewal manually.
- Ending the subscription: To leave the package you schedule a switch to the Free package in the institution panel before the period ends; the change applies at the end of the period. You can undo the scheduled change until the end of the period.
- Closing the account: Requests to close the institution account are sent to [email protected]. Once the account is closed, no new charges are made.
- Erroneous or duplicate charges: If you believe the same order was charged more than once or a charge was made in error, report it to [email protected] or +90 212 709 10 36. Your request is reviewed and you are informed of the outcome. An amount found to be erroneous or duplicate is refunded to the payment instrument you used within 7 days at the latest from the date the charge is found to be erroneous or duplicate. The time it takes for the amount to appear in your account or card statement depends on your bank and is not included in these 7 days. This period applies only to erroneous or duplicate charges; the statutory periods for withdrawal and termination do not change.
- If a renewal charge fails: Collection is retried a few times. After a short grace period the institution panel may become read-only; data is not deleted and use continues once payment is made.
Notices
For withdrawal, termination, cancellation and refund requests:
- E-mail: [email protected]
- Phone: +90 212 709 10 36
- Address: Sururi Mah. Hoca Hanı Sok. No:19/82 Fatih / İstanbul
Please state your institution address and the order reference code. You will be informed by e-mail that your request has been received.